Organizing Teams


I have been part of a successful team before, and in several different types of structures. Chapter 5 helped me bring more light to the different ways in which the teams were organized and the different strengths and weaknesses that came with having those structures. 


The first "one-boss" example reminds me of an internship that I had in structured finance in New York City. The team of five interns all reported directly to one boss. Our tasks regularly included creating and building discounted cash flow models for commercial mortgage backed securities packages for large corporations. The process of creating these models was intensive, as they had to be created from scratch. Our boss would come in for a demonstration session for about two to three hours everyday. She would teach us the exact mathematics behind creating the models and the top-level structuring of the numbers, with some basic input on how we could go about implementing them on excel. After that, it was up to us to actually come up with the detailed excel formulas and create a working model. It was very intensive because, when you build an excel model with multiple sheets and layers, there are formulas linking to each other all over the place, some cells are connected to cells on different sheets or even models, and thus it requires a high degree of concentration and organization. At the end of the day we really only had to submit one good working model to the boss. We each worked on different aspects of the packages, and the key to being a good teammate here was to share formulas that worked with each other. Even though we were only reporting to one boss, it was important that we as interns worked together to make sure as a group we achieved a successful outcome. The idea as outlined in the book of a "middle manager" could be related to our senior intern, who had been working at the firm for the longest time and was transitioning into a full-time role. Though he was still an intern he acted in a somewhat managerial role, communicating information with the boss and making sure we were on track and able to complete tasks as interns. 


We fit well into Katzenbach and Smith's first characteristic of a high functioning team- our manager gave us some insight, some leadership and some guidance during the morning hours, but then the rest of the day was up to us to figure out how we could efficiently complete the day's tasks. We often worked very efficiently because we were incentivized by having our own schedule- if we finished early, we could leave early.  If our manager had decided to micro manage more, and perhaps keep us until 5 pm everyday or something of the sort, we would probably not be as efficient on our own. Though we did not really have the choice to pick the expertise of each intern- we did it somewhat- some of us were better at math, some of us were better at understanding financial topics, some of us were simply better at inputting numbers and formulas into Excel quickly. Our team was also a manageable size, only five interns, and thus there wasn't much confusion with too many ideas or opinions. We were all interns, on the same level, and thus we were collectively accountable for getting the models done correctly- the boss did not judge us individually. Thus we developed, in part because of this common judgement, a consistent pattern of working together effectively. I know that if one of us had not contributed to our structure, we would have been a lot slower and less effective. I can see that this would pose a greater problem even in a corporate structure- if an employee is good but doesn't "fit", he or she perhaps poses a problem to good work. I know that in our group of interns, one person having some great capability or higher degree of intellect would not have contributed as much as being a good team member did. I think the degree of autonomy given is something I will always keep in mind, because it was perhaps the largest contributor to us "working it out" for ourselves and delivering great results. 

Comments

  1. I'm not sure why, but in the blog reader I use to track student posts, your actual name comes through. I can't see it on this page, so I hope nobody else can either. But if you know where it appears and why, you might want to delete it there to protect your privacy.

    Getting to your post, I would have benefitted by having more background about the purpose of your group of interns. Was the company going to deploy the models you cam up with in dealing with actual clients? Did they not have full time staff who developed models of this sort? Perhaps your models were then analyzed by full time staff, other than your manager, to see how good was the work you produced. This would make your work an extended screening process, for the company to determine whom it will hire for a permanent job. In any event, as a reader I want this sort of background to help understand what else you said.

    A different question of mine is whether sometimes the work carried over for several days or if it was always completed in one day, so that the next morning your manager would start in anew. I think this important as it offers one indicator of the complexity of the work you did. My experience is that sometimes complex projects in Excel can take a while.

    Then, I wonder if you can comment on the competence of the other interns. You did say they had somewhat different skillsets. Was each of them quite good at the jobs they were doing, and was that the same at the beginning of the summer as it was in the middle, and then again near the end? We do think that much human capital comes from learning by doing so that your group should have performed better later on, if that was important. Did it matter in your case?

    I want to challenge your last conclusion, about having one team member of great intellect. Implicitly, you are saying that your process was optimal and that no invention of a better process was conceivable. How do you know that was true?

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    1. Ok- I will check on that.
      Absolutely- the company did not have the amount of manpower truly needed to complete certain projects, and their workflow year round was variable. Thus, they hired interns to get a lot of the "grunt" work done. The principals did check our work before implementing it and getting it into the more complex and client side models.
      I do agree, perhaps there were ways to improve our process- my point was, that although intellect played a role in the process, teamwork and efficient cooperation was just as much, if not more crucial, to our success.

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